Five Examples Blue Prism Use Cases

Blue Prism is a leading robotic process automation (RPA) tool that automates repetitive tasks and business processes. Below are five use cases where Blue Prism can be effectively applied:

1. Invoice Processing and Accounts Payable

Problem: Companies often receive numerous invoices that need to be processed manually, a time-consuming and error-prone task.

Solution: Blue Prism bots can automatically extract data from incoming invoices (using Optical Character Recognition - OCR), validate the data, check it against purchase orders, and input it into an accounts payable system. This reduces the manual effort, improves accuracy, and speeds up the payment process.

2. Customer Service Automation (Case Handling)

Problem: Customer service teams need to respond to queries, process requests, and handle complaints, which often involves accessing multiple systems and performing repetitive tasks.

Solution: Blue Prism can automate the handling of routine customer queries and requests such as updating personal details, order status inquiries, or issuing refunds. It can fetch information from CRM systems, process requests, and send responses back to customers without human intervention, reducing response time and improving customer satisfaction.

3. Employee Onboarding and HR Processes

Problem: The onboarding process for new employees often involves repetitive tasks such as collecting documents, creating accounts in HR systems, assigning roles, and sending welcome emails.

Solution: Blue Prism bots can automate the entire employee onboarding process, including collecting required documentation, entering new employee information into HR systems, provisioning software accounts, and sending personalised onboarding emails. This speeds up the process and ensures that all necessary steps are completed correctly.

4. Data Migration and System Integration

Problem: Migrating data between systems (e.g., from legacy systems to newer systems) often requires manual intervention to ensure the data is transferred accurately and consistently.

Solution: Blue Prism can automate data migration by extracting data from old systems, transforming it into the appropriate format, and loading it into the new system. This reduces the risk of human error, improves data consistency, and speeds up the migration process.

5. IT Service Management and Incident Resolution

Problem: IT service desks handle large volumes of incidents and service requests that often follow standardised processes, such as password resets, system monitoring, and software installations.

Solution: Blue Prism bots can automate common IT tasks such as password resets, software updates, system checks, and incident logging. They can also triage incidents by automatically categorizing and assigning tickets, reducing the workload for IT support staff and enabling faster issue resolution.

These are just a few examples of how Blue Prism can be applied to automate business processes across various industries.

Begin using Blue Prism with us today!